Can I switch plans later?
Yes - you can review a plan change from Billing. Upgrades show the unused credit from your current plan before any charge is made. Downgrades take effect at the end of your current billing cycle, so you keep what you already paid for.
What happens after my free trial?
Your trial ends without any charge — no card is required and nothing is billed automatically at trial end. If you haven't subscribed before your trial ends, your account enters restricted mode: you can still sign in, browse, and download your files, but all other activities are paused until you subscribe. Once you choose a plan and complete payment, your subscription renews automatically on each billing date. You can cancel anytime from Settings → Billing before the next renewal date.
What currency am I billed in?
You're billed in your local currency wherever SnapStaq has launched — Naira (₦) in Nigeria, with Ghana, Kenya, South Africa and more rolling out. Prices are set locally, so there are no conversion fees or FX surprises. We accept local cards, bank transfers, and popular regional payment methods.
What counts toward my storage limit?
Only the original files you upload count toward your storage — your photos, RAWs, and videos. Deleted stacks free up space immediately.
What if I run out of storage?
You'll get an email when you hit 80% of your limit. You can upgrade to the next tier instantly, or delete old stacks to free up space. Nothing breaks — uploads simply pause until you make space or upgrade.
Can my clients download photos at full resolution?
Yes — on every plan. Full stack downloads use original, full-resolution files, and single-photo downloads can include Original when you enable that size. You can also disable downloads or restrict them per stack.
What's the difference between HD and 4K video?
Advanced is HD only (up to 1080p / 1920×1080), which covers most wedding and event highlights and saves storage. Pro and Max unlock 4K so you can deliver cinematic films at the highest quality. 4K files use about 4× the storage of HD per minute, so plan accordingly. Videos above 1920×1080 in either dimension are rejected at upload on the Advanced plan — upgrade to Pro or Max to deliver 4K.
What's Selection Sync?
After your client makes selections in a stack, Selection Sync matches those filenames against the original folder on your computer — RAWs included — and copies or moves the picks into a named subfolder. RAWs never leave your machine. Available on Pro and Max. Works in Chromium browsers (Chrome, Edge, Brave).
Who is Max for?
Max is for high-volume studios that need the biggest storage allowance, 4K delivery, Selection Sync, and room for larger client delivery workflows.
How do annual plans work?
Pay for 10 months, get 12 months — that's 2 months free every year you stay annual. You're charged once upfront and the discount lands automatically. If you cancel mid-year you keep access until the end of your annual cycle. No refunds for unused time, but you get to use what you paid for.
Is there a setup fee?
No. There are zero setup fees, hidden charges, or platform fees. The price you see is what you pay. Every plan includes a complimentary onboarding session.
Can I cancel anytime?
Absolutely. Cancel anytime from Settings ‑ Billing. You keep access until the end of your current billing period. After that, your account is restricted — you can browse and download your files, but all other activities are paused until you renew.
What happens to my media if I stay unpaid?
If an account remains unpaid for 30 days after paid access ends, your files may be permanently removed. SnapStaq sends reminders before this happens. Please keep your own backup of any files you cannot afford to lose.