SnapStaq
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Help Center
Practical answers for Stacks, Invoices, Stash, account access, and client delivery.
Getting Started
How do I create a SnapStaq account?
Can I change my username after signing up?
How do I update my profile and business info?
How do I add my social media links?
How do I reset my password?
How do I delete my account?
Billing & Access
What happens when my trial or subscription ends?
Will clients still see my stacks if I do not renew?
Will SnapStaq delete my files if I stay unpaid?
Can I cancel anytime?
How does storage work?
Dashboard
What is the Dashboard?
Invoices
What can I do with Invoices?
What do invoice statuses mean?
How do I record a client payment?
Does SnapStaq process invoice payments?
How do I send or download an invoice?
Who can use Invoices?
Stash
What is Stash?
How is Stash different from a stack?
What do Active, Expired, and Revoked shares mean?
How do Stash share links work?
What happens when I delete files in Stash?
Does Stash keep file versions?
Who can use Stash?
Stacks
How do I create a new stack?
What do Draft, Published, and Hidden mean?
How do I share a stack with a client?
What is the stack URL?
How do I set an expiry date?
How do I use category tags?
How do I delete a stack?
Uploading Photos
What file formats are supported?
How do I organise photos into sets?
Can I rename or move photos after uploading?
How does the cover photo work?
What happens after I upload?
Design & Customisation
How do I customise the client view?
What cover layouts are available?
How do I set the focal point on a cover?
What typography presets are available?
What colour themes are available?
How do I adjust the photo grid?
Privacy & Access
What are the stack visibility options?
How does PIN protection work?
What is Email Registration?
What is Payment Lock?
What is right-click protection?
What is Client Exclusive Access?
Can I password-protect a stack?
Downloads
How do I enable downloads?
What download sizes are available?
How does full stack download work?
What is a Download PIN?
How do download limits work?
How do I restrict downloads to specific contacts?
Can I restrict downloads to specific sets?
What is PIN Usage Limit?
Can I restrict single photo downloads to a smaller size?
Selections
How do Selections work for clients?
What are Selection Notes?
What is the Selection Deadline?
What are Preset Selection Lists?
Can clients create multiple selection lists?
How do I view submitted selections?
Can clients download their selections as a ZIP?
Showcase
What is the Showcase?
How do I enable my Showcase?
How do I control which stacks appear on my Showcase?
What information shows on my Showcase?
Stack Optimizations
How do I add my logo?
How do I set up a favicon?
Can I hide the SnapStaq branding?
What are Presets?
Sharing & Notifications
How do I email a client about their stack?
What email notifications do clients receive?
What notifications do I (the photographer) receive?
How does per-photo sharing work?
What is a mobile app link?
Client Experience
What do clients see when they open a stack?
Can clients see each other's stacks?
What is Gallery Assist?
How does the slideshow work?
What is social sharing?
Selection Trace
What is Selection Trace?
Does it support RAW files?
Which browsers support Selection Trace?
Activity Tracking
Where do I see stack activity?
What does the Downloads activity show?
What does the Selections activity show?
What does Email Registration show?
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