Payment Lock is powerful, but the tone matters. Used badly, it can feel like a wall. Used well, it simply makes the payment boundary clear before the final files are released.
Set expectations before delivery
Tell the client before you send the stack that downloads will open after payment is confirmed. A short message is enough: "Your gallery is ready to view. Downloads will open once the balance is confirmed." That removes surprise.
Keep the amount clear
The amount due should be exact, not approximate. If there are extra album, print, or rush fees, explain them before the payment lock appears. Confusion around money creates friction quickly.
Use a human note
A simple client note helps: "Please use your name as the transfer reference." It makes confirmation easier for you and less stressful for the client.
Confirm quickly
Payment Lock works best when confirmation is fast. If the client pays and waits too long, the experience stops feeling premium. Treat the payment confirmation queue like part of delivery.